The duties of a Service Advisor will include: 

• Assist in the administration of service department
• Making customer appointments on Autoview & booking in cars
• Issuing invoices and collecting payments of customers
• Dealing with customer queries both by email, telephone & in person
• Printing job cards 
• Test driving customer cars 
• Inspecting customer cars that have been cleaned before been returned to customers. 
• Transferring insurance substitutions 
• AD-hoc duties

To become an Service Advisor you will need to :

• To have a full driver’s licence, for insurance reasons.
• Excellent communication and interpersonal skills
• Excellent organisational & negotiation skills
• A strong work ethic
• Excellent computer skills
• A disciplined approach to following VWGI processes 

Desirable Skills

• Experience of working in aftersales, demonstrating a high level of customer service. 
• Possess a strong desire to excel in a career selling.
• The ideal candidate will be reliable, thorough and have a passion for cars.